| WHAT TO CHECK |
HOW TO CORRECT |
Has unit been properly
installed?
|
Review instructions to see
that all steps were followed.
|
Shut off valves in piping
haven’t been properly shut off, causing hard water to by-pass unit.
|
Make sure shut off valves on
piping going into and out of softener are open and the valve in between is
closed.
|
By-pass valve on unit is in
service.
|
Most units come with a brass
by-pass valve. Make sure red lever is pointing to “Service” rather than
“By-Pass.”
|
Is unit piped in backwards?
|
Check arrows where pipe
threads into valve head and make sure water is flowing consistent with the
direction arrows are pointing.
|
Hot water tank hardness.
|
Allow sufficient time for
hardness that has built up in your water heater and pipes to run through
system. Repeated flushing of the water heater tank can also be done. |
Is there resin in tank?
|
Softeners ship with resin
already in the tank. Make sure the resin has not been emptied or dumped.
Put a trouble light behind resin tank and you should be able to see the
resin thru mineral tank. |
Valve head is not working
correctly and causing water flow not to go through softener.
|
Shut off water supply,
de-pressurize the unit, unscrew the valve head from unit and exchange it.
|
Softener has been undersized
and does not effectively remove the amount of hardness in your water.
|
Draw a sample of untreated
water before it goes through the softener and sample of treated water
after the softener. Have the samples analyzed to see if any hardness is
being removed.
|
| Water flow rate going through
the softener is not allowing time for the unit to soften. |
Open an outside faucet and
fill a measured bucket up with water for 1 minute. The amount of gallons
in the bucket tells you how many gallons per minute is being ran through
the softener. Call 1-800-545-2206 to see what the GPM limit is on the
specific unit you have purchased. Add a flow control accessory to your
unit if needed. |