Our Commitment to Safety

Star Water Systems has been Tested and Trusted Since 1866. Providing you with quality products that are safe to use in your home is our top priority. 

We participate in voluntary recall reporting with the U.S. Consumer Products Safety Commission (CPSC).  The following products do not meet the strict safety standards to which Star Water Systems holds our products accountable.  Accordingly, in cooperation with the CPSC, we are voluntarily recalling the following pedestal sump pump models with date codes prior to March 2019, due to a risk of overheating that may cause a fire: 

Utilitech Model 148009 

Do It Model 433063 

Star Water Systems Model 3CEH 

If you have one of these sump pump models in your home, please UNPLUG AND STOP USING THE PUMP IMMEDIATELY and call us to obtain a full refund.

The CPSC Press Release and Frequently Asked Questions below provide additional information about the affected pump models and the recall.

Please call 1-800-742-5044 between 7:30 a.m. – 5:00 p.m. (Eastern Standard Time) Monday – Friday, to obtain a refund or for more information.